Contact us

Write to hello@ilovereels.site. We aim to reply within two working days. Copyright and impersonation reports are handled first.

Downloaders break for predictable reasons — Instagram changes something, a link format shifts, a CDN starts refusing requests. Reports genuinely help, and a good one saves a lot of guesswork.

• The exact link you pasted, copied rather than retyped.
• Which tool you used — Reels, video, photo, carousel, audio, or profile picture.
• The error message shown on screen, word for word if you can.
• Your device and browser, for example iPhone 14 with Safari, or Windows with Chrome.
• Whether it fails every time or only occasionally.

Before you write: if the message mentioned an expired link, paste the URL again. Instagram signs its file addresses and they stop working after a while, so a fresh lookup fixes it in seconds.

We do not host any Instagram media, so there is rarely a file for us to remove — but if content of yours is involved, we will help you get to the party who can act. Send the details described on the copyright page and we will respond promptly.

Same address, with a subject line that says which one. Please include what you are proposing in the first paragraph rather than asking for a call to explain it — it gets you a real answer much faster.

• Recovering a locked, hacked, or disabled Instagram account. We have no connection to Instagram and no ability to influence anything on their side — their Help Centre is the only route.
• Accessing private accounts, deleted posts, or expired stories. Not a limitation we can lift; it is a line we do not cross.
• Identifying an anonymous account, or anything else that amounts to tracking a person down.